Career record
The complete record
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Design leadership and transformation
February 2025 – August 2026
Brambles
UX Design Lead, Brambles Digital Led 8-10 designers across customer-facing and enterprise products, while shaping portfolio-wide approaches to product framing, information architecture, data visualisation, design quality, reusable patterns and AI-assisted prototyping.
April 2024 – January 2025
UX Design Lead, Digital Customer Solutions Led design for Supply Chain Illumination, helping turn disconnected technical capabilities into a more coherent customer product while strengthening the design team and its role in product definition.
December 2022 – March 2024
Eagle Genomics
Head of Product Design Built and led the product-design function for a microbiome-research platform, aligning scientific, technical and commercial perspectives around a shared product direction and making that direction tangible through journeys, concepts and interactive prototypes.
February 2022 – December 2022
Senior Product Designer Introduced structured discovery and mapped the microbiome-analysis journey, establishing the design practices and foundations that led to promotion within the first year.
August 2020 – January 2022
Office for National Statistics
Service Designer Co-led upstream service design for Census 2021 Outputs and Dissemination, establishing shared audiences, journeys, success measures and service architecture across a complex national programme.
September 2018 – August 2020
Boston Consulting Group
Senior UX Analyst Used research to inform strategic decisions about internal products and workplace services, including challenging an unnecessary $500k tool investment and contributing to BCG's global hybrid-workplace strategy.
August 2017 – September 2018
Capgemini
Senior Business Analyst Connected legal, fraud, security and technical requirements to the practical use of HMRC's Non-Repudiation Service, which subsequently went live as part of the Customs Declaration Service.
July – August 2017
Senior UX Designer, British Telecommunications Short engagement supporting the redesign of BTnet leased-line product journeys.
September 2015 – June 2017
Valuation Office Agency
Senior User Researcher and Business Analyst Modelled the Check, Challenge, Appeal service across public journeys, automated valuation and staff case management, and used rapid prototypes to support launch decisions ahead of a fixed statutory deadline.
June – August 2015
Senior User Experience Consultant, ADP Improved employee and manager journeys across an international talent and performance-management product.
Independent product, service and experience consulting
From 2007 to 2024, I worked independently through Ndibe Ltd across telecommunications, government, finance and professional services. The client engagements below overlap with the company dates.
March 2014 – June 2015
Sky
Senior UX Designer Designed and prototyped the next generation of Sky's assisted-sales and customer-service platform, creating a modular interaction model and reusable component library for desktop and iPad.
July – October 2013
Senior Information Architect Improved key journeys within Sky's existing assisted-sales and customer-management platform, leading to a return engagement for its larger redesign.
October 2013 – March 2014
O2 / Telefonica UK
Senior Information Architect, Telefonica UK Led UX for the responsive redesign of My O2, extending a coherent account-management experience across mobile web and native applications.
September 2012 – July 2013
Senior User Experience Consultant, O2 UK Served as principal information architect for My O2 and shaped the customer experience for O2 Refresh, using research and prototyping to make a new device-financing proposition understandable.
May 2011 – June 2012
User Experience Consultant, O2 UK Designed access, registration and account-recovery journeys across web and mobile as O2 expanded digital self-service.
July – September 2012
Senior User Experience Consultant, Amphora Research Systems Returned eight years after my original engagement to continue UX work across Amphora's scientific records products.
March – May 2011
User Experience Consultant, Conchango Helped Barclays explore how investment services could work within mainstream online banking, using an interactive prototype to make the proposition tangible to executive and architecture stakeholders.
May 2010 – March 2011
Space01
Senior Information Architect Designed mobile and web-based financial services for Bright Grey and Scottish Widows, including adviser tools and connected quotation-to-application journeys.
August 2007 – May 2010
Rufus Leonard
Senior Information Architect Delivered information architecture and UX for enterprise and public-sector clients, including British Gas's first iPhone meter-reading application and DFID's £2.5m web transformation.
May – August 2007
Senior Experience Architect, LBi Delivered research, information architecture and UX consultancy across finance, telecommunications and government.
Moving from engineering into human centred design
July 2005 – April 2007
Tideway Systems
Senior User Experience Analyst Led research and interaction design for an enterprise infrastructure-discovery platform, reframing the challenge from displaying more data to helping people identify the exceptions that required attention.
May – June 2005
Experience Architect, Oyster Short agency engagement focused principally on persona development for BT.
November 2004 – March 2005
Amphora Research Systems
Information Architect Led the redesign of PatentSafe, using research with scientists to reorganise a specialist intellectual-property product around laboratory activities and identify an underserved market among small biotechnology companies.
Software engineering, R&D and innovation
March 1996 – June 2004
Sun Microsystems
Software Architect Worked in R&D and innovation at the boundary between hardware and software, helping define systems-management strategy for Sun's first blade-server platform and contributing to patented and industry-standard approaches to resilient, remotely managed computing.
June 1994 – March 1996
Software Engineer, Integrated Micro Products Developed kernel drivers and configuration software for fault-tolerant Unix servers used in mission-critical telecommunications before the company was acquired by Sun Microsystems.
Education
1988 – 1994
University of Surrey
Master's Degree with Merit in Information Systems Engineering Integrated Computer Science and Electrical and Electronic Engineering, specialising in user-interface design and object-oriented analysis and design.